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Latest news item


International tourists who have already made reservations before the health crisis fear that their trip to Madagascar remains uncertain.

Tourism is one of the sectors most affected by the health crisis in Madagascar. "We haven't made any sales since the appearance of the coronavirus on the Big Island. The situation is dire. However, many of our foreign customers are currently claiming reimbursement for their airline tickets they reserved well before this health crisis, "said Bakomalala Nirinalijao, president of the Association of Travel Agencies of Madagascar. It is currently negotiating with the airlines to resolve this problem. "We are trying to explain to our customers that only flexible air tickets can be refunded, according to airline regulations," she said.

Uncertain journey.

Airlines will not reimburse non-flexible airline tickets. “However, it is possible to use them at a later date. In principle, the validity of an airline ticket is one year from the date of issue. We are negotiating so that holders of these inflexible airline tickets do not pay penalties, since we are in an exceptional situation, "she continued. In fact, foreign tourists think that their trip to Madagascar remains uncertain because of this pandemic which is raging in several countries around the world. "Especially since there is no visibility so far as to the outcome of our country. Even the method of reimbursing these customers is very complicated, since we have no revenue from the sale of airline tickets. Furthermore, the airlines will not reimburse us. Some customers are nevertheless understanding, given this situation of global health crisis, "she said.

Additional cost.

For the association of Tour Operators of Madagascar (TOP), "only 15% of customers claim a refund. These include individual customers or families. On the other hand, tourists who travel in a group [do not ask for a refund, but] wish to postpone their stay in Madagascar. As receptive tour operators, we oversee the entire value chain in the tourism sector. Aside from purchasing airline tickets, hotel reservations are also paid for in advance. Our main customers are transmitting tour operators in Europe. However, European countries are still continuing their containment until next month. Trips that have been postponed to May are once again affected. These will be postponed indefinitely since there is no visibility either in Madagascar. However, this entails an additional cost for tourism operators, ”said Jonah Ramampionona, president of the TOPs.

Concrete accompanying measures.

Faced with this crisis situation, "talks with other stakeholders such as the airlines, including the airline Tsaradia, and hotels, are ongoing. Indeed, many reservations have been made with these entities. And many other services have already been paid for in advance, "he added. In the meantime, the members of the TOP association are working hard to keep their jobs, while doing remote work. "But if this continues, boxes will close. This is why we are calling for more concrete support measures on the part of the State in favor of tourist operators, in order to face this health crisis, and to allow us to easily resume our activities after it ”, concluded the president of the association of TOP.

COVID-19 Madagasikara Foreign tourists claim reimbursement

Navalona R.

Read more...


International tourists who have already made reservations before the health crisis fear that their trip to Madagascar remains uncertain.

Tourism is one of the sectors most affected by the health crisis in Madagascar. "We haven't made any sales since the appearance of the coronavirus on the Big Island. The situation is dire. However, many of our foreign customers are currently claiming reimbursement for their airline tickets they reserved well before this health crisis, "said Bakomalala Nirinalijao, president of the Association of Travel Agencies of Madagascar. It is currently negotiating with the airlines to resolve this problem. "We are trying to explain to our customers that only flexible air tickets can be refunded, according to airline regulations," she said.

Uncertain journey.

Airlines will not reimburse non-flexible airline tickets. “However, it is possible to use them at a later date. In principle, the validity of an airline ticket is one year from the date of issue. We are negotiating so that holders of these inflexible airline tickets do not pay penalties, since we are in an exceptional situation, "she continued. In fact, foreign tourists think that their trip to Madagascar remains uncertain because of this pandemic which is raging in several countries around the world. "Especially since there is no visibility so far as to the outcome of our country. Even the method of reimbursing these customers is very complicated, since we have no revenue from the sale of airline tickets. Furthermore, the airlines will not reimburse us. Some customers are nevertheless understanding, given this situation of global health crisis, "she said.

Additional cost.

For the association of Tour Operators of Madagascar (TOP), "only 15% of customers claim a refund. These include individual customers or families. On the other hand, tourists who travel in a group [do not ask for a refund, but] wish to postpone their stay in Madagascar. As receptive tour operators, we oversee the entire value chain in the tourism sector. Aside from purchasing airline tickets, hotel reservations are also paid for in advance. Our main customers are transmitting tour operators in Europe. However, European countries are still continuing their containment until next month. Trips that have been postponed to May are once again affected. These will be postponed indefinitely since there is no visibility either in Madagascar. However, this entails an additional cost for tourism operators, ”said Jonah Ramampionona, president of the TOPs.

Concrete accompanying measures.

Faced with this crisis situation, "talks with other stakeholders such as the airlines, including the airline Tsaradia, and hotels, are ongoing. Indeed, many reservations have been made with these entities. And many other services have already been paid for in advance, "he added. In the meantime, the members of the TOP association are working hard to keep their jobs, while doing remote work. "But if this continues, boxes will close. This is why we are calling for more concrete support measures on the part of the State in favor of tourist operators, in order to face this health crisis, and to allow us to easily resume our activities after it ”, concluded the president of the association of TOP.

COVID-19 Madagasikara Foreign tourists claim reimbursement

Navalona R.

Close


Latest news item


International tourists who have already made reservations before the health crisis fear that their trip to Madagascar remains uncertain.

Tourism is one of the sectors most affected by the health crisis in Madagascar. "We haven't made any sales since the appearance of the coronavirus on the Big Island. The situation is dire. However, many of our foreign customers are currently claiming reimbursement for their airline tickets they reserved well before this health crisis, "said Bakomalala Nirinalijao, president of the Association of Travel Agencies of Madagascar. It is currently negotiating with the airlines to resolve this problem. "We are trying to explain to our customers that only flexible air tickets can be refunded, according to airline regulations," she said.

Uncertain journey.

Airlines will not reimburse non-flexible airline tickets. “However, it is possible to use them at a later date. In principle, the validity of an airline ticket is one year from the date of issue. We are negotiating so that holders of these inflexible airline tickets do not pay penalties, since we are in an exceptional situation, "she continued. In fact, foreign tourists think that their trip to Madagascar remains uncertain because of this pandemic which is raging in several countries around the world. "Especially since there is no visibility so far as to the outcome of our country. Even the method of reimbursing these customers is very complicated, since we have no revenue from the sale of airline tickets. Furthermore, the airlines will not reimburse us. Some customers are nevertheless understanding, given this situation of global health crisis, "she said.

Additional cost.

For the association of Tour Operators of Madagascar (TOP), "only 15% of customers claim a refund. These include individual customers or families. On the other hand, tourists who travel in a group [do not ask for a refund, but] wish to postpone their stay in Madagascar. As receptive tour operators, we oversee the entire value chain in the tourism sector. Aside from purchasing airline tickets, hotel reservations are also paid for in advance. Our main customers are transmitting tour operators in Europe. However, European countries are still continuing their containment until next month. Trips that have been postponed to May are once again affected. These will be postponed indefinitely since there is no visibility either in Madagascar. However, this entails an additional cost for tourism operators, ”said Jonah Ramampionona, president of the TOPs.

Concrete accompanying measures.

Faced with this crisis situation, "talks with other stakeholders such as the airlines, including the airline Tsaradia, and hotels, are ongoing. Indeed, many reservations have been made with these entities. And many other services have already been paid for in advance, "he added. In the meantime, the members of the TOP association are working hard to keep their jobs, while doing remote work. "But if this continues, boxes will close. This is why we are calling for more concrete support measures on the part of the State in favor of tourist operators, in order to face this health crisis, and to allow us to easily resume our activities after it ”, concluded the president of the association of TOP.

COVID-19 Madagasikara Foreign tourists claim reimbursement

Navalona R.

Read more...


International tourists who have already made reservations before the health crisis fear that their trip to Madagascar remains uncertain.

Tourism is one of the sectors most affected by the health crisis in Madagascar. "We haven't made any sales since the appearance of the coronavirus on the Big Island. The situation is dire. However, many of our foreign customers are currently claiming reimbursement for their airline tickets they reserved well before this health crisis, "said Bakomalala Nirinalijao, president of the Association of Travel Agencies of Madagascar. It is currently negotiating with the airlines to resolve this problem. "We are trying to explain to our customers that only flexible air tickets can be refunded, according to airline regulations," she said.

Uncertain journey.

Airlines will not reimburse non-flexible airline tickets. “However, it is possible to use them at a later date. In principle, the validity of an airline ticket is one year from the date of issue. We are negotiating so that holders of these inflexible airline tickets do not pay penalties, since we are in an exceptional situation, "she continued. In fact, foreign tourists think that their trip to Madagascar remains uncertain because of this pandemic which is raging in several countries around the world. "Especially since there is no visibility so far as to the outcome of our country. Even the method of reimbursing these customers is very complicated, since we have no revenue from the sale of airline tickets. Furthermore, the airlines will not reimburse us. Some customers are nevertheless understanding, given this situation of global health crisis, "she said.

Additional cost.

For the association of Tour Operators of Madagascar (TOP), "only 15% of customers claim a refund. These include individual customers or families. On the other hand, tourists who travel in a group [do not ask for a refund, but] wish to postpone their stay in Madagascar. As receptive tour operators, we oversee the entire value chain in the tourism sector. Aside from purchasing airline tickets, hotel reservations are also paid for in advance. Our main customers are transmitting tour operators in Europe. However, European countries are still continuing their containment until next month. Trips that have been postponed to May are once again affected. These will be postponed indefinitely since there is no visibility either in Madagascar. However, this entails an additional cost for tourism operators, ”said Jonah Ramampionona, president of the TOPs.

Concrete accompanying measures.

Faced with this crisis situation, "talks with other stakeholders such as the airlines, including the airline Tsaradia, and hotels, are ongoing. Indeed, many reservations have been made with these entities. And many other services have already been paid for in advance, "he added. In the meantime, the members of the TOP association are working hard to keep their jobs, while doing remote work. "But if this continues, boxes will close. This is why we are calling for more concrete support measures on the part of the State in favor of tourist operators, in order to face this health crisis, and to allow us to easily resume our activities after it ”, concluded the president of the association of TOP.

COVID-19 Madagasikara Foreign tourists claim reimbursement

Navalona R.

Close